The Nets Edge

There's a discussion going on, I can't say where, about cell phones and warranties. Many cell phone companies have “Point of Sale“ systems that will let them sell waranties for phones they don't actually provide warranties for. For instance, Cingular doesn't insure their more expensive phones yet their store fronts will gladly sell you one. You won't know unless there's actually a problem and find that the phone is out of warranty and the warranty you bought is useless.

Now, you'll likely get your money back on the useless warranty you bought...assuming you complain about it enough and to the right people, but think about the people that bought the warranty and never needed it...never finding out it was useless to begin with. How much money do you think they've made on that?

So where does the subject line above come from? A quote from a friend:

“All mobile phone companies (IMO) have dismal customer service and service quality…I mean really, when Cingular can’t come up with anything better to put on their billboards than ‘Fewest dropped calls’, that sort of tells you they’re in a ‘who sucks less?’ industry.